The Commonwealth Department of Communications, responsible for the NRS, has responded to questions asked about the future of CapTel and other matters relating to the NRS under new contract arrangements with a company called Concentrix.
You can read and download these answers in the documenmt, NRS transition Q&A 6July2019.
What is clear is that the CapTel service will be cut in early 2020.
For more about Captel and NRS, visit the Deafness Forum Facebook page and look for the several posts with the orange-coloured NRS logo.
